Frequently Asked Questions

Do you have a question about basement waterproofing, foundation repair, or mold removal services? Would you like to find out more about Stay Dry Waterproofing?

Answers to many of our customers' questions are right here for your convenience. If you have additional questions or comments, please call us at 1-937-738-3545 or email us today!

Stay Dry Waterproofing is a full-service company. What is included in full-service?
Stay Dry Waterproofing is a full-service company because of the numerous services we provide beyond waterproofing, foundation repair, and mold testing and removal. We are your one-stop shop. View our list of residential and commercial services by checking services menu in a sitemap.
How long have you been in this line of work?
We have over 20 years of experience in the industry.
My basement is finished. Will it be ruined after the work is complete?
There is minimal disruption to your basement. In a majority of cases, we can revitalize a finished basement, and since we clean up all of the mess, you can use your basement as soon as work is complete.
Will my homeowner's insurance cover the cost?
Unfortunately, in most cases homeowner's insurance will not cover the cost.
I just bought a house and discovered a problem. Do I have any recourse against the previous owner?
Absolutely. The disclosure statement should have reflected the problem and if the previous owners were aware of the problem, they are obligated to fix it. You can discuss this with one of our representatives and then your attorney. Additionally, if you are selling a house, you have to fix the problem prior to selling the house.
Can work be done during the winter?
Absolutely, our services can be completed year round.
How long after I call will the job start?
Our response is: "when do you need the job completed?" We are flexible to accommodate our customers' needs. We understand that this is a stressful situation and will work aggressively to get things back to normal.
Do you charge for estimates?
Inspections are free of charge to homeowners. All you have to do is contact us and we can schedule a convenient time for you to go over the project you would like to have work done on
How much of a mess will I be left with?
There is minimal clean up required by the homeowner. Stay Dry Waterproofing, does its best to clean for you with the least invasive options as possible.
Is the warranty transferable?
Yes, the warranty is fully transferable to the next homeowner.
What makes Stay Dry Waterproofing, LLCĀ® better than the competition?
Stay Dry Waterproofing, provides full custom solutions for your unique needs. Our services and products are not one-size-fits-all. We assess your situation and provide the services to remedy your problem. We are also the ONLY basement waterproofing company who is certified with MOLD REMEDIATION. In some cases the mold remediation is FREE with service. We were awarded the #1 waterproofing company in Ohio by the BBB.
What if I have a problem after the work has been performed?
We will take care of it for you. In the rare instance, you have a reoccurring problem, your warranty covers all work performed.
Is financing available?
Yes. We offer financing for almost everyone. For more information please see the financing section of our web site. We provide lots of financing options including 0% interest options. We also accept all major credit cards.
How much of a down payment is required?
Although the amount varies from job to job, we will work with customers regarding the minimum down payment. We do require a minimum down payment as a good faith deposit, but unlike our competition, half of the cost down is not required.
What forms of payment do you accept?
We accept cash, personal checks, and all major credit cards. Great financing options are provided by us as well!
What if I have to be at work while my basement is being fixed?
All work is done by Stay Dry Waterproofing employees. Stay Dry Waterproofing is licensed, bonded and insured. We can assure you that we have chosen our employees for their skills as well as integrity. Our reviews speak for themselves.

Stay Dry Waterproofing, LLC

Columbus Office
20 S Third Street, Suite 210
Columbus, OH 43056
(614) 339-3434
Marysville Office
401 Chestnut Street
Marysville, OH 43040
(937) 738-3545
Lancaster Office
117 W Main St. suite 104
Lancaster, Ohio 43130
(740) 870-0293
Cincinnati/Dayton Office
3121 Verity Parkway
Middletown, OH 45044
(513) 577-3714
Kentucky Office
Southgate, Kentucky 41071
(859) 300-3957
Cleveland Office
2905 Erie Dr
Fairlawn, OH 44333
(216) 435-0834

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