Frequently Asked Questions

Do you have a question about basement waterproofing, foundation repair, or mold removal services? Would you like to find out more about Stay Dry Waterproofing, LLC®?

Answers to many of our customers' questions are right here for your convenience. If you have additional questions or comments, please call us at 1-937-738-3545 or email us today!

Stay Dry Waterproofing, LLC® is a full-service company. What is included in full-service?
Stay Dry Waterproofing, LLC® is a full-service company because of the numerous services we provide beyond waterproofing, foundation repair, and mold testing and removal. We are your one-stop shop. View our list of residential and commercial services by checking services menu in a sitemap.
How long have you been in this line of work?
We have over 20 years of experience in the industry.
My basement is finished. Will it be ruined after the work is complete?
There is minimal disruption to your basement. In a majority of cases, we can revitalize a finished basement, and since we clean up all of the mess, you can use your basement as soon as work is complete.
Will my homeowner's insurance cover the cost?
Unfortunately, in most cases homeowner's insurance will not cover the cost.
I just bought a house and discovered a problem. Do I have any recourse against the previous owner?
Absolutely. The disclosure statement should have reflected the problem and if the previous owners were aware of the problem, they are obligated to fix it. You can discuss this with one of our representatives and then your attorney. Additionally, if you are selling a house, you have to fix the problem prior to selling the house.
Can work be done during the winter?
Work can be completed year round.
How long after I call will the job start?
Our response is always: "when do you need the job completed?" We are flexible to accommodate our customers' needs. We will work nights and weekends to complete your job should you need work done in a certain time frame. In non-emergent situations or rushed time frames, we will assess your basement and determine the course of action needed. Because we work consecutive days your basement can be finished in as little as one week.
Do you charge for estimates?
Estimates are free of charge to homeowners. All you have to do is contact us and we can schedule a convenient time for you to go over the project you would like to have work done on.
How much of a mess will I be left with?
There is minimal clean up required by the homeowner. Stay Dry Waterproofing, LLC® does its best to clean for you.
Is the warranty transferable?
Yes, the warranty is fully transferable to the next homeowner.
What makes Stay Dry Waterproofing, LLC® better than the competition?
Stay Dry Waterproofing, LLC® provides full custom solutions for your unique needs. Our services and products are not one-size-fits-all. We assess your situation and provide the services to remedy your problem.
What if I have a problem after the work has been performed?
We will take care of it for you. In the rare instance, you have a reoccurring problem, your warranty covers all work performed.
Is financing available?
Yes. We offer financing for almost everyone. For more information please see the financing section of our web site. We also accept all major credit cards.
How much of a down payment is required?
Although the amount varies from job to job, we will work with customers regarding the minimum down payment. We do require a minimum down payment as a good faith deposit, but unlike our competition, half of the cost down is not required.
What forms of payment do you accept?
We accept cash, personal checks, and all major credit cards. Great financing options are provided by us as well!
What if I have to be at work while my basement is being fixed?
All work is done by Stay Dry Waterproofing, LLC® employees. Stay Dry Waterproofing, LLC® is licensed, bonded and insured. We can assure you that we have chosen our employees for their skills as well as integrity.

Stay Dry Waterproofing, LLC

Columbus Office
20 S Third Street, Suite 210
Columbus, OH 43056
(614) 339-3434 Columbus Office
Marysville Office
401 Chestnut Street
Marysville, OH 43040 Marysville Office
Lancaster Office
117 W Main St. suite 104
Lancaster, Ohio 43130 Lancaster Office
Lebanon Office
551 W Main St
Lebanon Ohio 45036
Kentucky Office
Southgate, Kentucky 41071
(859) 300-3957

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